Return - Manages recording and processing of equipment returning to site.
Rapid equipment return is key to meeting demand.
Customers often return equipment without warning and not always at the most convenient time.
The supplier is faced with the challenge of quickly identifying, assessing and recording missing or damaged items.
PHALANX immediately identifies each item of equipment and provides historical data, such as last known condition and original attached items. For damaged equipment, the operations team take a digital photograph that is routed to the back-office and sales support teams for immediate action. PHALANX streamlines the equipment returns process and makes it easy for operational staff to check-in items accurately and efficiently.
Benefits of the PHALANX Return app include:
- On-Demand Returns allow logistics staff to quickly process the unexpected return of equipment, with no reference to the customer or delivery paperwork. The On-Demand returns process supports ‘blind’ equipment returns with multiple items of equipment from multiple customers at the same time
- Damage capture with integrated support for digital photographs and business rules to immediately notify relevant people (e.g. Customer Account Manager)